Last updated March 30, 2026
Terms of service
These Terms of Service (“Terms”) govern access to Convoxa websites and the Convoxa cloud platform provided by Codexxa Technologies (“Convoxa”, “we”). By using the service you agree to these Terms and any order form or data processing terms signed with us.
The service
Convoxa provides tools for WhatsApp Business API messaging, team inbox, contacts, templates, campaigns, analytics, and integrations. Features depend on your plan. We may improve or modify features with reasonable notice when changes materially reduce purchased functionality.
Accounts and eligibility
You must provide accurate registration information and keep credentials secure. You are responsible for activity under your workspace. You must be at least 18 and authorised to bind your organisation.
Customer responsibilities
You are responsible for lawful use, obtaining consents and opt-outs for messaging, complying with WhatsApp Business and Meta policies, and the content you send. You must not use Convoxa for spam, harassment, illegal content, or policy violations.
Fees and taxes
Subscription fees are billed per your selected plan and billing period. WhatsApp conversation and template charges from Meta or partners are additional. Fees are exclusive of taxes unless stated. Non-payment may result in suspension.
Intellectual property
We retain all rights in the platform, documentation, and brands. You retain rights in your content. You grant us a limited licence to host and process your content to provide the service.
Confidentiality
Each party will protect the other’s confidential information with reasonable care and use it only for the business relationship.
Warranties
The service is provided “as is” except as expressly stated in a signed agreement. We do not warrant uninterrupted operation or that WhatsApp or Meta APIs will be error-free.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages. Our aggregate liability arising from these Terms is limited to fees paid by you in the twelve months before the claim, except for fraud, wilful misconduct, or liabilities that cannot be limited by law.
Suspension and termination
We may suspend access for policy violations, security risks, or non-payment. Either party may terminate per the order form. Upon termination you must stop using the service; export rights apply as stated in your agreement.
Governing law
These Terms are governed by the laws of India, subject to mandatory consumer protections in your country of residence if you are a consumer.
Contact
[email protected] · Codexxa Technologies, Codexxa Technologies, India. Full registered address available on request for contracts and regulatory correspondence..