MESSAGING
Message template management
Maintain template content and status visibility while respecting Meta approval processes.
Product visuals use illustrative workspace UI, not live customer data.
The business problem
Template sprawl and unclear approval status slow down outbound messaging.
- 1
Draft template content in Convoxa.
- 2
Submit through the connected WhatsApp channel.
- 3
Track template status and categories.
- 4
Use approved templates in inbox and campaigns.
Message Templates
Illustrative workspace UI
CAPABILITIES
What teams can do with this workflow
These bullets reflect capabilities confirmed for the current Convoxa product.
- Template list with status visibility
- Category-aware template handling
- Clear separation from Meta approval outcomes
- Reuse across campaigns and team replies where permitted
Example use cases
- Order notifications
- Marketing with consent
- Utility updates
Related features
Related resources
Bring customer conversations into one workspace
Explore how Convoxa supports WhatsApp messaging, team coordination, campaigns, and reporting.