CHANNEL
WhatsApp Business API connectivity
Onboard and operate WhatsApp Business messaging with workspace controls designed for teams, templates, and campaigns.
Product visuals use illustrative workspace UI, not live customer data.
The business problem
Customer conversations on WhatsApp need a business-ready connection with templates, policy awareness, and team access—not personal phones.
- 1
Connect your WhatsApp Business account through Convoxa.
- 2
Verify channel status and messaging prerequisites.
- 3
Create and sync approved message templates.
- 4
Route conversations to your shared team inbox.
- 5
Measure delivery and campaign outcomes in analytics.
WhatsApp Business API
Illustrative workspace UI
CAPABILITIES
What teams can do with this workflow
These bullets reflect capabilities confirmed for the current Convoxa product.
- Workspace-scoped WhatsApp channel management
- Template and messaging workflow alignment
- Team-visible conversation history
- Webhook and API access for supported integrations
Example use cases
- Order updates
- Appointment reminders
- Support conversations
- Campaign outreach with consent
Related features
Related resources
Bring customer conversations into one workspace
Explore how Convoxa supports WhatsApp messaging, team coordination, campaigns, and reporting.