Last updated March 30, 2026
Privacy policy
Convoxa (“we”, “us”) provides a WhatsApp business messaging platform and this marketing website. This policy describes how we process personal information when you visit convoxa.in, contact us, or use our services under a customer agreement.
Scope
This policy applies to the Convoxa marketing site, sales inquiries, and the Convoxa product when provided as a cloud service. Customers acting as controllers for their end-users’ data remain responsible for their own privacy notices and lawful bases for messaging.
Information we collect
We may collect: (1) identity and contact data you submit through forms (name, email, phone, company, message content); (2) account and billing data when you become a customer; (3) usage and technical data such as IP address, device/browser type, pages viewed, timestamps, and cookie identifiers; (4) message and conversation content processed in the product on behalf of customers; (5) support and sales communications.
How we use information
We use information to provide and secure the service, respond to inquiries, administer accounts, bill subscriptions, improve performance, send service and security notices, comply with law, and—with consent where required—send marketing about Convoxa. We do not sell personal information.
Legal bases (where GDPR applies)
Processing may rely on contract performance, legitimate interests (for example fraud prevention, product improvement, and B2B sales follow-up), consent (for non-essential cookies or optional marketing), and legal obligation.
Sharing and processors
We share data with infrastructure and communications providers (hosting, email, analytics when consented), payment processors, Meta/WhatsApp channel partners where required for API messaging, and professional advisers under confidentiality. We require processors to protect data and process only on our instructions.
International transfers
Data may be processed in India and other countries where we or our suppliers operate. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
Retention
We keep marketing form submissions and sales records for as long as needed for the inquiry and legitimate business purposes. Product data is retained per the customer agreement and applicable law. You may request deletion of marketing contact data subject to legal retention limits.
Security
We use administrative, technical, and organisational measures including encryption in transit, access controls, and monitoring. No online service can guarantee absolute security.
Your rights
Depending on your location you may have rights to access, correct, delete, restrict, object, or port personal information, and to withdraw consent. Contact us at the address below. You may lodge a complaint with a supervisory authority.
Cookies and similar technologies
Our cookie policy explains essential and optional analytics cookies on the marketing site. Optional analytics run only after you accept cookies where required.
Children
Convoxa is a business service. We do not knowingly collect information from children under 16.
Changes
We may update this policy. Material changes will be posted on this page with an updated effective date.
Contact
Privacy requests: [email protected]. Codexxa Technologies, Codexxa Technologies, India. Full registered address available on request for contracts and regulatory correspondence..