SOLUTION
E-commerce and retail
Online stores and retail teams handling order and support messages on WhatsApp.
Product visuals use illustrative workspace UI, not live customer data.
Problem
Order updates and support requests scatter across phones and spreadsheets.
Typical workflow
- Connect WhatsApp Business API for transactional and support messages.
- Route customer threads through the shared inbox.
- Send template-based order updates and campaign announcements with consent.
Relevant Convoxa capabilities
Bring customer conversations into one workspace
Explore how Convoxa supports WhatsApp messaging, team coordination, campaigns, and reporting.