Last updated March 30, 2026

Acceptable use policy

This Acceptable Use Policy (“AUP”) applies to all use of Convoxa and forms part of your agreement with Codexxa Technologies.

Permitted use

Use Convoxa only for lawful business messaging, customer support, and marketing where you have a valid legal basis and platform permissions.

Prohibited content and conduct

You must not send or store content that is illegal, harassing, hateful, sexually exploitative, fraudulent, deceptive, or that promotes violence. Do not attempt to bypass rate limits, probe systems without authorisation, or interfere with other customers.

WhatsApp and Meta policies

You must comply with WhatsApp Business Messaging Policy, Commerce Policy, and applicable Meta terms. Template categories must match actual content. You are responsible for opt-in evidence for marketing messages.

Consent and opt-out

Honor opt-out requests promptly. Do not purchase contact lists without demonstrable consent. Keep records of consent aligned with your industry regulations.

High-risk industries

Additional restrictions may apply to regulated industries (for example healthcare or financial promotions). Contact sales before launching campaigns in those sectors.

Enforcement

We may warn, suspend, or terminate accounts that violate this AUP or create risk to recipients, Meta, or Convoxa infrastructure.

Reporting abuse

Report suspected abuse to [email protected].