COLLABORATION
Shared team inbox for WhatsApp
Give every teammate visibility into customer threads with organized ownership and context.
Product visuals use illustrative workspace UI, not live customer data.
The business problem
Shared inboxes on personal devices create gaps, duplicate replies, and lost context.
- 1
Incoming WhatsApp messages appear in the shared inbox.
- 2
Teammates review threads with contact context.
- 3
Replies are sent from the business channel.
- 4
Conversations stay organized for follow-up.
Shared Team Inbox
Illustrative workspace UI
CAPABILITIES
What teams can do with this workflow
These bullets reflect capabilities confirmed for the current Convoxa product.
- Conversation list with unread state
- Thread view with message history
- Contact context alongside conversations
- Built for multi-user team coordination
Example use cases
- Customer support
- Sales follow-up
- Operations coordination
Related features
Related resources
Bring customer conversations into one workspace
Explore how Convoxa supports WhatsApp messaging, team coordination, campaigns, and reporting.